Frequently Asked Questions
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What makes your skincare products unique?
Our products are handcrafted with love in Australia using nature’s finest ingredients. We use cold-pressed oils, botanical infusions, and plant-based extracts, ensuring every drop is rich in nutrients. Unlike mass-produced skincare, our formulations are created with intention, aligning with chakra energies to nourish both skin and spirit.
Are your products Australian-made and owned?
Yes! We are proudly Australian-made and owned. Every product is handcrafted in small batches to ensure quality and freshness, using ethically sourced ingredients that align with our commitment to purity and sustainability.
Why do you use cold-pressed and infused oils?
Cold pressing preserves the full spectrum of beneficial compounds—lipids, polyphenols, terpenes, and chlorophyll—found in our botanical ingredients. Infusion allows us to harness the healing power of plants over time, ensuring that each product delivers maximum potency and skin-enhancing benefits.
Are your products suitable for all skin types?
Yes! Our formulations are carefully crafted with non-comedogenic, nutrient-rich oils like jojoba, moringa, and argan, prickly pear making them suitable for all skin types, including sensitive and acne-prone skin. Every ingredient is chosen for its balancing, hydrating, and soothing properties.
Do your products contain synthetic chemicals or fillers?
Never. We believe skincare should be as pure as nature intended. Our products are free from synthetic fragrances, parabens, sulfates, and unnecessary fillers. Instead, we use only high-quality, ethically sourced botanicals, essential oils, and plant-based extracts.
What are the benefits of pearl powder and terpenes in your products?
Pearl powder is a revered ingredient in ancient beauty rituals, known for its ability to brighten, smooth, and rejuvenate the skin. Terpenes, found naturally in plant extracts, enhance absorption and work synergistically with other active compounds to calm, protect, and restore the skin’s natural radiance.
What’s the best way to use your face oils and masks?
Face Oils: Apply a few drops onto damp skin after cleansing, massaging gently in upward motions. Use morning and night for optimal results.
Face Masks: Apply an even layer to clean skin, leave on for 10–15 minutes, then rinse with warm water. Follow with your favorite face oil for deep hydration.
How do your products align with chakra energy?
Each product is crafted with specific essential oils and botanical extracts that correspond to chakra energies—Root (grounding), Heart (compassion), Throat (expression), and Crown (balance). Using them as part of your skincare ritual enhances both inner and outer well-being.
Are your products cruelty-free and eco-conscious?
Absolutely! We are committed to ethical sourcing and sustainability. Our products are cruelty-free, handcrafted with minimal environmental impact, and packaged using eco-friendly materials whenever possible.
What if the product doesn’t work for me?
We stand by the quality of our formulations and want you to love your skincare experience. If you’re not 100% satisfied, we offer a fair return policy with full or partial refunds depending on product use.
Do you offer bundle deals or free shipping?
Yes! We offer mix-and-match bundles to help you create a skincare ritual tailored to your needs. All orders include free shipping, making it even easier to experience the power of pure, handcrafted skincare.
Where do you ship, and how long does delivery take?
We offer fast and free shipping Australia-wide. International shipping options are also available, with estimated delivery times depending on the destination.
Do you offer international distribution opportunities?
Yes! We are actively seeking passionate distributors who align with our brand's values and commitment to high-quality, handcrafted skincare. We offer exclusive distribution opportunities on a first-come, first-served basis in select regions. If you're interested in becoming a distributor, please reach out to us at hello@samiyaskincare.com.au with your business details, location and distribution plans.